Shangri-La Sydney

Location, cleanliness and comfort

the staff on arrival were exceptional - falling over themselves to help - insisting on taking our luggage - delivering to our room. Organising a taxi - running out to the taxi to assist out of the car and take whatever baggage we may have been carrying - asking if we needed anything.

Location at The rocks was fantastic, easy walking distance to the opera house, ferry’s and many attractions (but it did involve a lot of steps so probably not great if you’re not too mobile). I had a massive room over looking Darling Harbour with access to the Horizin Club lounge. This provided drinks, breakfast, afternoon tea and cakes and canapés in the evening. I didn’t use this as much as I could have as I was busy with other plans. Swimming pool was good, pretty empty in the evenings. Staff couldn’t do enough for you, polite and really helpful. The concierge was very helpful with travel planning to get around the city. Room service added a $10 service charge which I think is pretty standard Altitude restaurant - really good food with an amazing view of the opera house and harbour bridge. Bonus of having a good view of the fireworks which went off in the harbour every night at the end of the outdoor production of Guys and Dolls.

Everything was great. The location is so good and the bar on the top floor is stunning. The staff were very helpful.

Great view and ammenities with a high standard of cleanliness. The Pillows were way too soft. Just one pillow alone was as if I want even using a pillow at all, and using two pillows to support your neck and head during sleep was just not enough and was super uncomfortable, all the cushion want out to the sides making it irritating during sleep. The bedding in general just felt cheap. Only a Duvet and no bed sheet to sleep under, it just felt super cheap and not entirely worth the price